City of San Jose, CA

Assistant Communications Manager

Filing Deadline: January 14, 2020
Joel Bryden

Bob Murray & Associates
1544 Eureka Road, Suite 280
(916) 784-9080 – Fax (916) 784-1985

Detailed Description : PDF

The San José Police Department (SJPD) is recruiting for an Assistant Communications Manager position in the 9-1-1 Communications Center, responsible for managing the answering and dispatching of emergency 9-1-1 calls. The Bureau of Administration (BOA) is one of four bureaus within the Police Department and is comprised of the Communications Division, Operations Support Services Division (OSSD), and the Training Division. Under the direction of the Communications Manager, the Assistant Communications Manager is responsible for assigning, and reviewing the work of the Communication Division; conferring with department officials and others in the solution of personnel, operational, administrative, fiscal, and organizational problems; maintain liaison between Police Communications and other law enforcement and emergency service agencies; managing critical incidents when necessary; investigating and resolving complaints regarding subordinate performance and service levels; assist with overseeing project management; and determining staffing, equipment, and workspace needs. Qualified candidates will possess a bachelor’s degree from an accredited college or university in Business, Public Administration, Human Resources Management, Criminal Justice, Public Communications or related field; possess five (5) years of police, fire, or emergency medical dispatching experience, including two (2) years of police, fire, or emergency medical dispatching supervisory experience equivalent to Senior Public Safety Dispatcher or higher; and submit to and successfully pass a comprehensive background investigation as required by the SJPD. The annual salary range for the Assistant Communications Manager is $113,318 to $141,606, dependent on qualifications and experience.